Growing without growing pains

This is how we took Paula's Choice Europe from Excel to NetSuite in three months
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The challenge

Skin care products must do what they promise. This was the conviction with which the American entrepreneur Paula Begoun launched her web shop in 1995. This was followed ten years later by Paula’s Choice Europe, a subsidiary that has been growing at 100% for several years. The European team worked with multiple systems, which meant that they were losing a lot of valuable time on various processes. The bookkeeping was still being done in Excel. High time for a new ERP solution. Paula’s choice: Oracle NetSuite, implemented and managed by Profource.

Our approach

Having chosen NetSuite, Paula’s Choice wanted its efficient implementation. Additional challenge: the web shop had to stay open 24/7. Thanks to our structured approach, applying best practices, we involved Paula’s Choice at every step of the way and met every deadline. Within three months, Paula’s Choice was able to switch to NetSuite without being offline for even a minute. Although the foundations were in place, this was only the beginning. We have expanded this system step by step with new functionalities.

This is how we brought Paula’s Choice further

Paula’s Choice was able to start using the platform as soon as it had been delivered. Real-time information about stock discrepancies and transport costs, among other things, has improved the logistics processes enormously. What’s more, everyone knows exactly how Paula’s Choice is doing at any given time, which means that KPIs can be managed more accurately. Thanks to NetSuite, Paula’s Choice is poised to continue growing at 100% per year (or more!). With advice on and implementation of new features, Profource continues to ensure maximum performance.

lead time
3
months
growth
100 %
offline
0
minutes

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